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Refund Policy
Effective July 23, 2026
Please Contact Us First
Because WaxGRL products are personal-care goods prepared in small batches, return eligibility depends on the product's condition and the reason for the request. Contact us at sales@waxgrl.com within 30 days of receiving your order. Please do not send a return before receiving approval and instructions.
Unopened Products
An unopened, unused product in its original packaging may be eligible for return when accompanied by proof of purchase. Approved returns must be received in the condition originally provided.
Products We Cannot Accept
For health and hygiene reasons, opened or used personal-care products cannot normally be returned. We also cannot accept:
- Personalized or specially prepared items unless defective or incorrect.
- Sale items or items marked final sale.
- Items damaged after delivery through misuse or improper storage.
Damage, Defects, or Incorrect Items
Please inspect your order promptly. If an item arrives damaged, defective, or different from what was confirmed, contact us as soon as possible with your order details and photographs when helpful. We will work with you on an appropriate replacement, correction, or refund.
Approved Returns and Refunds
When a return is approved, we will provide the correct return instructions and confirm whether return shipping costs apply. After the item is received and inspected, approved refunds will be sent using the original or mutually agreed payment method. Processing time may vary by payment provider.
Cancellations
Contact us promptly if you need to change or cancel a made-to-order request. We will do our best to help, but an order that has already been prepared, personalized, or fulfilled may not be cancellable.
WAXGRL Returns
PO Box 620971
Charlotte, NC 28262
sales@waxgrl.com
704-323-5505